Position will be located in either San Mateo, Irvine or Woodland Hills, based on location of final candidate.
This position provides learning management system (LMS) administration and support, intranet web administration and support, and LMS training for employees and managers. This role creates & maintains a learning system architecture that enables a highly distributed & social learning environment with substantial self-service capability.
Provide the governance to the learning process to achieve maximum business impact. Establish a system of standard reports & dashboards are accurate, timely and enable managers to quickly determine training effectiveness in their teams. Conduct a regular review to measure the effectiveness of the training and the analytics necessary to improve the knowledge and skills of the employees
Maintain and operate various technologies used in the delivery of instructional and/or interactive programs and courses, including cloudLMS and AdobeConnect.
Research and resolve LMS functionality issues. Track user problems and inform the user of the status
- Provide Learning Management System training and support to the end users via email, chat, and phone.
Create learning portals for targeted occupations that support knowledge and best practice sharing as well as social learning and collaboration.
- Provide system maintenance including upgrades and updates, configuration, security roles, troubleshooting, debugging, and testing associated with general use as well as Cornerstone quarterly update releases. #am