• Claims Manager - Loss Specialist

    Posted Date 2 months ago(4/13/2018 11:55 AM)
    Job ID
    Position Type
    Full Time
    FLSA Status
    E - Exempt
    Location Name
    San Mateo Corp Office
    US-CA-San Mateo
    System ID
  • Responsibilities

    The Claims Manager - Loss Specialist is responsible for managing property and select liability claims within the company self-insured retention and supervising large loss claim adjusting for losses exceeding retention, as well as reviewing and responding to property incident reports as they arise.

    • Prepare and analyze loss runs
    • Review and respond to property incident reports
    • Prepare reports to outline issues and developments
    • Serve as a technical resource to company
    • Participate in claim reviews
    • Assist in directing and training of property associates for best claims practices
    • Identify areas for risk management improvement and develop policies and procedure to achieve best practices
    • Become personally involved in claims when required including assigning Adjusters and Recovery Agents to first-party property; and third-party property damage
    • Respond to inquiries of agents, insurance carriers, adjusters, etc., regarding claim handling and decisions
    • Audit claim files to ensure proper handling, reserving and a satisfactory conclusion.
    • Enforce company policies and procedures
    • Prepare Releases/Lease Termination Agreements
    • Review Accommodation Requests
    • Other duties as assigned


    • 5 years required, 7 years preferred, experience adjusting insurance claims, property and casualty
    • 3-5 years supervisor/management experience of claim operations
    • A thorough knowledge of commercial lines products and coverages   
    • Strong background in adjusting / supervising claims
    • Supplemental insurance education / designations
    • Multi-line claim background with knowledge of CGL, Auto, Property and Workers’ compensation claims management experience
    • Litigation management experience
    • Risk management claim background
    • Superior written and verbal communication skills
    • Excellent customer service skills
    • Strong attention to detail
    • Ability to manage multiple priorities, meet deadlines and work independently
    • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

    Job Requirements

    A valid driver’s license and current automobile insurance is required.


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