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Collections Administrator

Collections Administrator

Posted Date 
Job ID 
Position Type 
Full Time
FLSA Status 
N - Non-Exempt
Location Name 
Woodland Hills Regional Office
US-CA-Woodland Hills
Collection/Customer Care
System ID 

More information about this job


The mission of the Collections Department is to collect the greatest amount of outstanding balances from past residents while maintain a high level of customer service to past residents.  The Collections Administrator will complete administrative duties in connection with Collections Function. This includes processing letters and correspondence as required, emails, posting payments (checks and credit cards), reviewing accounts and preparing them for the Collection Specialist team, sending accounts to third party collections, and responding to and assisting the properties with questions they have regarding final billing and move out processes.


Responsibilities include:

  • Complete administrative duties in connection with collections function
    • Reviewing accounts when Deposit Accounting has been completed by the properties.
    • Process letters and correspondence as required (i.e., balance due letters, credit reporting letters).
    • Responsible for posting payments received both on-site and within the IHC Department. To include resident check and credit card payments in addition to payments received from third party collection agencies.
    • Responsible for sending  accounts  to  third party collection  agencies
    • Responsible for maintaining Yardi databases and input all activities as they occur (i.e., payments, balance dues, address and status changes).
    • Responsible for keeping the IHC Department organized.
    • Filing should be completed on a daily basis.
  • Provide quality customer relations while interacting with the property personnel and collection agencies
    • Present a professional, efficient attitude in all types of communications with property personnel and collection agencies
    • All written correspondence should be free of grammatical errors
    • Requests for a return response from our department are within a 48 hour period.
  • Must attend training as required.
  • Other duties as  assigned


  • High school diploma required
  • 1-2 years customer service or account receivable/payable experience
  • Experience at the property level a plus (Asst. Manager, Bookkeeper level ideal)
  • Business mathematical  acumen
  • Proficient at MS Word, Excel and Outlook required
  • Yardi experience preferred but not required.
  • Property  experience,  helpful, but  not necessary
  • Must be able to function effectively in a fast paced environment

Job Requirements

  • Position requires ability to work standard hours and business days, 52 weeks of the year. Individuals must possess the ability to work the necessary days/hours to complete assignments.  Work schedule is subject to change.
  • A valid driver’s license and current automobile insurance is required.


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