The mission of the Collections Department is to collect the greatest amount of outstanding balances from past residents while maintain a high level of customer service to past residents. The Collections Administrator will complete administrative duties in connection with Collections Function. This includes processing letters and correspondence as required, emails, posting payments (checks and credit cards), reviewing accounts and preparing them for the Collection Specialist team, sending accounts to third party collections, and responding to and assisting the properties with questions they have regarding final billing and move out processes.
Complete administrative duties in connection with collections function
Reviewing accounts when Deposit Accounting has been completed by the properties.
Process letters and correspondence as required (i.e., balance due letters, credit reporting letters).
Responsible for posting payments received both on-site and within the IHC Department. To include resident check and credit card payments in addition to payments received from third party collection agencies.
Responsible for sending accounts to third party collection agencies
Responsible for maintaining Yardi databases and input all activities as they occur (i.e., payments, balance dues, address and status changes).
Responsible for keeping the IHC Department organized.
Filing should be completed on a daily basis.
Provide quality customer relations while interacting with the property personnel and collection agencies
Present a professional, efficient attitude in all types of communications with property personnel and collection agencies
All written correspondence should be free of grammatical errors
Requests for a return response from our department are within a 48 hour period.
Must attend training as required.
Other duties as assigned